DoneDeal Cashless Payments: Information for Buyers
Introducing DoneDeal Cashless Payments for Buyers & Sellers:
Buying items on DoneDeal has now been made even easier with DoneDeal users being able to pay for certain items using credit and debit card rather than cash. At the same time DoneDeal users can arrange to have items shipped direct to your door.
DoneDeal traders can now accept credit and debit card payments for items they are selling and have the money transferred to their bank account. This makes buying and transacting in a safe way super easy on DoneDeal!
How can I stay safe when accepting deliveries?
If you receive a package from an online purchase, ensure you keep a safe distance from the person making the delivery. It is important to keep at least 6 feet / 2 metres apart.
Ensure that the package is left at your door or at a pickup point. You should always wash your hands after receiving packages and opening them. It is recommended to use soap and water to wash your hands or an alcohol based disinfectant before and after handling the package.
What to do if you have issues with an order?
Each seller is responsible for setting their own shop policies. If your purchase wasn't received or isn’t as described, if you're looking to return an item, or to get a refund from an order you should contact the seller directly to discuss.
What if the seller doesn't engage with me?
If you do not hear back from the seller, we recommend that you contact Stripe directly by clicking on the link below:
Stripe will be able to guide you and provide the correct information as to what your next steps will be.