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What Are Ratings & Reviews?
Ratings and reviews allow you to share feedback about your interactions with other users on DoneDeal. By leaving a rating, you help create a more transparent and trustworthy marketplace.
They give you the opportunity to:
Build your reputation as a reliable buyer or seller
Help others make informed decisions
Contribute to a safer and more confident trading environment
Ratings and reviews improve the overall experience on the platform by encouraging positive, respectful interactions.
How Does It Work?
After certain eligible interactions, you may be invited to leave a rating.
These interactions can include:
A message exchange through DoneDeal’s Message Centre
A phone number reveal
An enquiry made directly to a dealership on DoneDeal
In the future, additional interaction types (such as WhatsApp conversations) may also be included.
When leaving feedback, you can:
Select a star rating (out of 5)
Choose from suggested review phrases that best describe your experience
The process is designed to be simple and quick.
How Are Ratings Displayed?
Ratings are displayed to help users assess who they are interacting with.
A seller’s overall rating appears on their active ads.
In future updates, ratings will also appear within the Message Centre.
Ratings are shown as an average score out of 5 stars.
In addition to the star rating, themes from reviews are grouped and displayed. This allows users to quickly understand common feedback, such as reliability, communication or responsiveness.
Bringing Over Previous Feedback
Users who previously received feedback on Adverts and have accounts on both platforms were given a once-off opportunity to transfer their Adverts feedback to DoneDeal.
This allows users to carry forward their positive trading history and continue building trust on DoneDeal.
DoneDeal and Adverts are both part of Distilled, Ireland’s largest online marketplace network.
Benefits of Ratings & Reviews
Leaving a review:
Helps other users make informed decisions
Encourages fair and honest trading
Contributes to a reliable marketplace
Receiving positive reviews:
Strengthens your profile
Builds trust with potential buyers and sellers
Supports smoother and more successful transactions
Even a single positive review can improve your credibility.
Can Reviews Be Edited or Removed?
Once submitted, a review cannot be edited.
If you wish to request removal of a review you have left, contact Customer Support.
Reviews you receive are generally not removed unless they clearly breach DoneDeal’s terms and conditions or applicable law.
To assess a removal request, we can only review interaction details if the communication occurred through DoneDeal’s Message Centre.
Privacy and Feedback Requests
If your interaction qualifies for feedback, you may receive an email invitation to leave a rating approximately four days later.
To avoid excessive emails:
If you have more than seven eligible interactions in one week, you will not receive emails for all of them.
You can opt out of feedback request emails at any time:
Use the unsubscribe link in the email, or
Update your preferences in your DoneDeal profile
To manage your preferences:
Go to your profile.
Scroll to Notification Preferences.
Toggle Feedback Requests on or off.
You can opt back in at any time.
Ratings and reviews are designed to promote fairness, transparency and confidence across the DoneDeal community.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.