At DoneDeal, your safety and privacy are our top priorities.
We continuously invest in new tools and systems to help protect our community from scams, fraud, and unauthorised access.
You can also play your part by reporting anything that seems suspicious — together we can keep DoneDeal safe for everyone.
🔐 Two-Factor Authentication (2FA)
When you log in or post an ad, DoneDeal uses phone-based two-factor authentication.
You’ll receive a one-time code by SMS to verify it’s really you — adding a strong layer of security to prevent unauthorised access to your account.
⭐ Ratings & Reviews
Our Ratings & Reviews feature helps buyers and sellers build trust.
After a transaction, users can leave feedback based on their experience.
This transparency helps others make informed decisions and promotes safer, more genuine interactions on DoneDeal.
💬 Secure Messaging
All chats between buyers and sellers take place within our Message Centre.
This system keeps your personal details private and allows our safety tools to detect and block suspicious messages before they reach you.
If a message looks risky or a user is flagged as high-risk, the conversation will be automatically suspended for your protection.
👉 Learn more about suspended messages here.
💳 No Bank or Card Details Requested Outside the Platform
DoneDeal will never ask for your bank account, debit card, or credit card details via phone, text, or email.
All payments happen only through the secure Place an Ad section on our official website:
If you receive any request for payment or personal information outside our platform, do not respond — report it immediately.
👉 Read more about identifying legitimate DoneDeal payment pages.
🧠 Stay Smart, Stay Safe
Here are a few ways you can help keep your experience secure:
Keep communication within the DoneDeal Message Centre. Never share verification codes or personal financial details. Report suspicious users or listings directly from the ad page. Regularly update your password and keep your login details private.