If you have any issues with the "Show phone number" button on the site, please feel free to contact our Customer Support Team at hello@donedeal.ie. We'll be happy to investigate what is causing this for you.
You’re probably wondering, why can't I see the number in the first place? Here at DoneDeal, our #1 priority has always been to keep our DoneDealers safe. As such, the "Show phone number" button has several security features enabled to prevent non-genuine users from seeing advertisers' telephone numbers.
There may be the odd occasion where we're overcautious and don't display the number to a genuine user.
Your options if this happens are as follows:
- Ensure your account is verified. Make sure you are logged into a DoneDeal account with both your email and phone number verified.
- Disconnect from any VPNs. Ensure you are not connected to a VPN. VPNs can sometimes be flagged as suspicious activity by our system.
- Take a short break. If you have tried to reveal many phone numbers in a short period, our system may have temporarily blocked you. Please wait 24hours before trying again.
- Contact the advertiser via the Message Centre instead if they've selected this as a contact option on their ad.
- Copy the link or provide us with the AD ID and we'll return the number to you.
