📞 I Can’t Get Through to the Phone Number on an Ad

If you’re having trouble calling a seller, don’t worry, there are a few common reasons why this can happen and some simple steps you can take.

🌍 1. Cross-Border Numbers

DoneDeal includes ads from both Ireland 🇮🇪 and Northern Ireland 🇬🇧.

If you’re calling across the border, you may need to add the correct country code before the number:

• 🇮🇪 Ireland → +353 (or 00353)

• 🇬🇧 Northern Ireland → +44 (or 0044)

👉 See our full guide: How to Make Phone Calls with Country Codes

☎️ 2. Wrong or Mistyped Number

Sometimes a seller may have accidentally entered the wrong number in their ad.

Try these steps:

1. Use the “Send Message to Seller” button in the contact section of the ad.

2. If you don’t receive a reply, report the ad — our team will contact the seller and ask them to update the number.

⚠️ 3. Potential Scam or Fake Number

If the number seems fake or doesn’t connect at all, be cautious.

This can be a sign of a scam ad.

✅ Always:

• Avoid sharing personal or payment information over the phone.

• Report any suspicious ads to DoneDeal immediately.

• Review our Safety Guide before buying or selling.

Our Trust & Safety team monitors all reports and removes any fraudulent listings.

⏰ 4. It Just Rings Out or Goes to Voicemail

If the number rings out or goes to voicemail, it may simply be that the seller is busy or temporarily unavailable.

You can:

• Try again later, or

• Use the “Send Message to Seller” option to follow up.

Sometimes sellers forget to update their ad after selling the item — so if you don’t hear back after a few days, move on to another listing.

💬 Quick Summary