If you’re having difficulty revealing a seller’s phone number using the “Show phone number” button, please contact our Customer Support Team.
We’ll be happy to investigate the issue for you.
Why Can’t I See the Phone Number?
At DoneDeal, user safety is our top priority.
The “Show phone number” button includes built-in security features designed to prevent non-genuine users from accessing advertisers’ contact details.
In rare cases, these safeguards may unintentionally prevent a genuine user from viewing a number.
What You Can Do
If you’re unable to reveal a phone number, try the following:
1. Verify Your Account
Ensure you are logged into a DoneDeal account with:
A verified email address
A verified phone number
Unverified accounts may have limited access to contact details.
2. Disconnect from VPN Services
If you are connected to a VPN, disconnect and try again.
VPN activity can sometimes be flagged by our system as suspicious, which may temporarily block access to phone numbers.
3. Wait and Try Again
If you’ve attempted to reveal multiple phone numbers within a short period, our system may temporarily restrict access.
Please wait up to 24 hours before trying again.
4. Use the Message Centre
If the advertiser has enabled messaging, you can contact them directly through the Message Centre as an alternative.
5. Contact Support with the Ad ID
If the issue persists:
Copy the link to the ad, or
Provide us with the Ad ID
Our support team can assist in retrieving the number where appropriate.
These security measures are in place to protect both buyers and sellers. If you need assistance, our team is always here to help.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.