Buying on DoneDeal should feel straightforward. Most transactions go smoothly — but a few simple precautions can help protect both buyers and sellers.
Take your time, keep things simple, and don’t ignore your instincts.
Please note: This guide is for general information only. It does not constitute legal advice, and we do not accept liability for any loss arising from reliance on this guide.
Keep Payments Simple
The safest way to complete a deal is in person.
Recommended payment methods:
Cash
Bank draft
Be cautious of:
Requests for deposits into bank accounts
Internet payment links
Buyers offering to pay by cheque
Agree the price before meeting.
Agree the payment method before meeting.
Keeping things simple reduces risk.
Put Safety First
When meeting to exchange money or goods:
Never meet alone.
Choose a safe, public location.
Meet during daylight hours where possible.
If selling from home:
Avoid sharing unnecessary personal details.
Keep the interaction professional — this is a business deal, not a social occasion.
Setting clear expectations in advance helps avoid awkwardness or pressure.
If you’re not open to negotiating on price, say so beforehand.
If you’re buying, make it clear that there is no deal unless you’re satisfied in person.
You are never obliged to proceed.
Inspect Before You Pay
Always examine the item carefully before handing over money.
Take your time. Don’t feel rushed.
For electrical items:
Switch them on.
Confirm they function properly.
For furniture:
Check for damage, wear and tear, missing parts or woodworm.
For clothing:
Check sizing and condition carefully.
Arrange a suitable meeting location if trying on is necessary.
For sellers:
Allow buyers time and space to inspect the item properly.
If an item does not match its description or photos, you are under no obligation to buy.
Do Your Research
Know what you’re buying before you pay.
Unlike retail purchases, private sales typically do not include:
Returns policies
Cooling-off periods
A change of mind is not the seller’s responsibility.
Use Common Sense
If a deal seems too good to be true, pause and ask questions:
Why is the item for sale?
How old is it?
Has it had any issues?
Where was it originally purchased?
Without being confrontational, gather enough information to feel confident.
If you feel uneasy about a buyer or seller, trust that instinct and walk away.
If Something Goes Wrong
If you experience suspicious behaviour:
Report it to DoneDeal through the Help Centre.
If necessary, contact An Garda Síochána.
Reporting helps protect other users and keeps the platform safer for everyone.
Buying and selling should feel straightforward — not stressful.
Keep it simple, stay alert, and deal with confidence.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.