Buying a service — whether it’s photography, catering, entertainment, repairs or specialist work — requires careful research and clear communication before committing.
Please note: These guides do not constitute legal advice and any information provided should not be construed as legal advice or legal interpretation. DoneDeal does not accept any liability for any loss caused by reliance on this guide.
Research the Service Provider
Before agreeing to any service:
Get multiple quotes to compare pricing and value.
Ensure the price reflects what is being offered.
If the provider has a website, review it carefully. This is particularly important for services such as:
Photographers
Event entertainers (bands, DJs)
Cake designers
Tradespeople
If there is no website, ask to see evidence of previous work. For example:
View a portfolio of completed projects.
Arrange to see a DJ or band perform live.
Ask to inspect samples of finished products.
You may also request references or testimonials from previous customers to verify satisfaction and reliability.
Be Clear on Payment Terms
Before agreeing to payment:
Confirm exactly what is included in the quoted price.
Clarify timelines, deliverables and cancellation terms.
Do not agree to pay a deposit unless you are satisfied with the provider’s ability to deliver the service as agreed.
As with any service, avoid paying the full amount upfront. A staged payment structure is generally safer.
Final Advice
Put all agreements in writing where possible.
Confirm dates, scope of work and payment schedule in advance.
Ask questions if anything is unclear.
Taking the time to research properly and clarify payment terms can help avoid misunderstandings and ensure a smoother experience.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.