From time to time, when you place or edit an advert, it may trigger a short manual review.
This is a normal part of how we keep DoneDeal safe, fair and trustworthy for everyone using the platform.
Ad reviews help us:
Confirm your listing meets our advertising guidelines
Prevent fraudulent or misleading updates
Ensure information remains accurate and clear
Protect both buyers and sellers
These checks are part of our Trust & Safety systems and usually happen quickly behind the scenes.
How Long Does a Review Take?
In most cases, adverts are reviewed very quickly — often within minutes during business hours.
If your ad is under review, there’s usually no need to take action. Once approved, it will go live automatically.
Will This Affect My Ad’s Performance?
No.
Once the review is complete, your ad returns to being fully visible to buyers. You will not lose your position or ranking due to a standard review.
What If My Ad Is Repeatedly Stuck in Review?
If you notice your ad is being reviewed more often than expected, we’re happy to investigate.
Please contact our Support Team through the Help Centre and include:
A link to your ad
A short description of the issue
Screenshots (if available)
We’ll take a closer look and help resolve the issue as quickly as possible.
Why We Take This Seriously
Trust is central to DoneDeal — especially in categories like Cars, where clarity and confidence matter most.
With millions of users on the platform, these checks help:
Maintain a safe marketplace
Protect your listing
Give buyers confidence to get in touch
Our goal is simple: keep things straightforward, secure and stress-free — so you can buy and sell with confidence.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.