At DoneDeal, we want you to feel confident and comfortable when browsing our site.
If you come across an ad that doesn’t look right, please let us know. Our team will review it promptly.
You should report an ad if you believe:
The ad is unsuitable for the platform
The information provided is false or misleading
The listing may be a scam
The published phone number is incorrect
To report an ad, use the “Report Ad” button located on the listing page.
Our Trust & Safety team reviews all reports carefully. Reporting suspicious or inaccurate listings helps us maintain a safe, transparent marketplace for everyone.
Your safety is our priority. While the vast majority of users are genuine, it’s important to stay alert and follow a few simple steps to protect yourself when buying or selling.
Keep Communication on DoneDeal
Use the DoneDeal Message Centre whenever possible.
Be cautious of users who immediately ask to move the conversation to WhatsApp, email or another platform.
Avoid clicking on links sent by unknown users.
Keeping communication on the platform adds an extra layer of protection.
Never Share Sensitive Information
Do not share:
One-time passwords (OTPs)
Bank login details
Credit card numbers
Copies of personal ID
DoneDeal will never ask you for your password or security codes.
Avoid Paying in Advance
Never send money before seeing the item in person.
Be cautious of requests for deposits, especially for high-demand items.
Do not use wire transfer services or “Friends & Family” payment options for goods.
If something feels rushed or pressured, pause and reconsider.