We’re committed to keeping DoneDeal a place you can trust. Every year, we invest over €1 million in Trust & Safety through dedicated customer support teams and ongoing product and technology improvements - using AI to help spot suspicious behaviour and keep things safer for everyone.
This Safety Centre is here to help you spot common misuse, understand the latest fraud tactics, and know what to do if something doesn’t feel right. We’ll guide you through the signs to watch for, the steps you can take to protect yourself, and how we can help if you need support. Buying and selling online should feel straightforward and safe — and we’re here to help make sure it does.
Golden Rule: Deal Locally
Whenever possible:
Meet in person.
Exchange the item and payment face-to-face.
This single step helps avoid the vast majority of fraud.
If someone refuses to meet or insists on shipping arrangements, deposits or courier services, it is safest to walk away.
A genuine deal won't rush or complicate things.
Common Fraud to Watch For
Fake Payments or Shipping Links
Fraudsters may send links pretending to be from DoneDeal, PayPal or delivery companies.
Do not click suspicious links.
Do not share payment or personal details.
DoneDeal will never request payment information outside of our official platform.
Some fraudsters use fake or maninipulated banking apps to show a false "payment sent" screen when collecting an item or vehicle. Never rely on screenshots or on screen confirmations.
Phishing Messages and Emails
Be cautious of texts or emails claiming to be from banks, DoneDeal or payment providers requesting login or card details.
Check the sender’s email address carefully.
Look for spelling mistakes or unusual formatting.
Small inconsistencies are often warning signs.
Overpayment Fraud
Sometimes a buyer may say they accidentally transferred too much money and ask you to refund the difference.
In many cases:
The original payment hasn't cleared
The payment may later be reversed
Only refund money once cleared funds are visible in your own account.
Fake Courier or Escrow Services
Fraudsters may claim they will “hold” funds securely until delivery.
DoneDeal does not operate a delivery or escrow service. Any such claim is fraudulent.
Unrealistically Low Prices
If a price appears significantly below market value, proceed with caution.
If a deal seems too good to be true, it usually is.
Buying a Car? Choose Confidence
For added peace of mind, consider buying from a DoneDeal Trusted Dealer.
You’ll benefit from:
- Verified dealership profiles
- Transparent listings
- Warranties and aftercare
- History checks and reviews
Practical Safety Tips
Keep communication within the DoneDeal Message Centre where possible.
Never share bank login details, verification codes or copies of identification.
Avoid paying deposits for items you have not seen in person.
Trust your instincts.
If something feels wrong, step back. You're never obliged to proceed.
If You Suspect Fraud
If you believe you are dealing with fraud:
Stop communication immediately.
Report the ad or message directly on DoneDeal.
If payment details have been shared, contact your bank without delay.
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Consider reporting the matter to An Garda Síochána.
Learn More
For further guidance, read our full safety resources on the DoneDeal website.
Buying and selling online should feel straightforward and secure. Taking simple precautions helps ensure it stays that way.