Golden Rule: Deal Locally
Whenever possible:
Meet in person.
Exchange the item and payment face-to-face.
This single step helps avoid the vast majority of fraud.
If someone refuses to meet, insists on shipping arrangements, requests deposits in advance, or suggests using courier services to handle payment, it’s safest to walk away.
A genuine deal won’t rush you or overcomplicate the process.
Common Fraud to Watch For
Fake Payment or Shipping Links
Fraudsters may send links pretending to be from DoneDeal, PayPal or delivery companies.
Do not click suspicious links.
Do not share payment or personal details.
DoneDeal will never request payment information outside of our official platform.
Be aware that some fraudsters use manipulated banking apps to display a false “payment sent” screen when collecting an item or vehicle. Never rely on screenshots or on-screen confirmations — only trust cleared funds visible in your own bank account.
Phishing Messages, Emails and Scam Calls
Be cautious of texts, emails or phone calls claiming to be from banks, DoneDeal or payment providers requesting login details, card information or verification codes.
Fraudsters may:
Send emails with links to fake login pages
Text urgent messages about “account issues”
Call pretending to be from your bank or from DoneDeal
Claim there is suspicious activity on your account
Pressure you to act immediately
Always:
Check the sender’s email address carefully
Look for spelling mistakes or unusual formatting
Never share passwords, PINs or one-time verification codes
Hang up and contact the organisation directly using their official website or phone number
DoneDeal will never call you to ask for payment, your password, bank details or security codes.
Overpayment Fraud
A buyer may claim they accidentally transferred too much money and ask you to refund the difference.
In many cases:
The original payment has not cleared.
The payment may later be reversed.
Only issue refunds once cleared funds are fully visible in your own account.
Fake Courier or Escrow Services
Fraudsters may claim they will “hold” funds securely until delivery.
DoneDeal does not operate a delivery or escrow service. Any such claim is fraudulent.
Unrealistically Low Prices
If a price is significantly below market value, proceed with caution.
If a deal seems too good to be true, it usually is.
Buying a Car? Choose Confidence
For added peace of mind, consider buying from a DoneDeal Trusted Dealer.
You’ll benefit from:
Verified dealership profiles
Transparent listings
Warranties and aftercare
Vehicle history checks and reviews
Practical Safety Tips
Keep communication within the DoneDeal Message Centre where possible.
Never share bank login details, verification codes or copies of identification.
Avoid paying deposits for items you have not seen in person.
Trust your instincts.
If something feels wrong, step back. You are never obliged to proceed.
If You Suspect Fraud
If you believe you are dealing with fraudulent activity:
Stop communication immediately.
Report the ad or message directly on DoneDeal.
If payment details have been shared, contact your bank without delay.
Consider reporting the matter to An Garda Síochána.
For further guidance, read our full safety resources on the DoneDeal website.
Buying and selling online should feel straightforward and secure. Taking simple precautions helps ensure it stays that way.