Selling a car is a bigger transaction — so it’s worth taking a few extra steps to protect yourself.
Here’s how to keep things smooth, straightforward and secure.
1. Be mindful of buyer profiles
Most buyers are genuine. But if someone seems overly polished, avoids meeting in person, or suggests unusual payment methods, pause and take your time.
A genuine buyer will be happy to meet, view the car properly, and complete payment in a clear, straightforward way.
2. Don’t use buyer-sent history check links
Sometimes a buyer may send a link and ask you to purchase a vehicle history report through a specific site.
You’re never obliged to use a service suggested by someone else.
Only use reputable providers you trust — and never click unfamiliar links.
If a buyer insists on one particular website, that’s a sign to slow things down.
3. Confirm payment properly at collection
In-person collections can feel reassuring — but it’s still important to verify payment carefully.
Some people may show banking apps or payment screens that look convincing.
Always:
Check that funds are fully cleared in your own bank account
Never rely on screenshots or “pending” confirmations
Take your time before handing over keys or documents
If the money isn’t visible in your account, the payment hasn’t been completed.
A genuine buyer will understand you waiting.
4. Meet safely
Simple steps make all the difference:
Arrange to meet during daylight hours
Bring someone with you
Keep keys and documents secure until payment is confirmed
You’re in control of the sale. There’s no need to rush.
5. Protect your DoneDeal account
Your account is part of your protection.
If you ever suspect unusual activity, impersonation, or unauthorised access, report it straight away through the Help Centre. Acting quickly helps protect you — and other users too.
Selling your car should feel straightforward — not stressful.
Stay on-platform, take your time, and deal with confidence.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.