Buying online can be a great experience, when you take a few precautions. Here’s how to protect yourself and buy with confidence on DoneDeal.
1. Keep everything on DoneDeal
Always use DoneDeal’s message centre to communicate with sellers.
If someone asks you to move the conversation to WhatsApp, email or another site early on, that’s often a warning sign.
2. Be cautious of “too good to be true” deals
Scammers often use popular items—like electronics, tickets, golf clubs, or toys—to lure buyers with unusually low prices.
If the deal feels rushed, pressured, or oddly cheap, take a step back.
3. Never click payment or delivery links
DoneDeal does not send payment links through messages or ads.
Be especially careful of links claiming to be from:
Payment providers
Courier or delivery services
“Buyer protection” or escrow services
These are common phishing attempts.
4. Inspect items before paying
Whenever possible, meet in person and see the item before handing over money.
Avoid requests for deposits, advance payments, or “holding fees”.
5. Trust your instincts
If something feels off—the tone, the story, the urgency—it probably is.
There’s always another genuine seller and another good deal.
If in doubt: stop the transaction and report the message. We’re here to help.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.