Buying online should feel simple and straightforward.
With a few smart precautions, it can be.
Here’s how to protect yourself and buy with confidence on DoneDeal.
1. Keep everything on DoneDeal
Always use DoneDeal’s message centre to communicate with sellers.
If someone asks you to move the conversation to WhatsApp, email or another site early on, that’s often a warning sign.
2. Be cautious of “too good to be true” deals
Popular items — electronics, tickets, golf clubs, toys — can sometimes be priced unusually low to attract quick interest.
If a deal feels rushed, pressured or oddly cheap, take a step back.
A genuine seller won’t mind you asking questions or taking your time.
3. Never click payment or delivery links
DoneDeal does not send payment links through messages or ads.
Be especially careful of links claiming to be from:
Payment providers
Courier or delivery services
“Buyer protection” or escrow services
These are often attempts to capture your details. When in doubt, don’t click.
4. Inspect before you pay
Whenever possible, meet in person and see the item before handing over money.
Avoid requests for:
Advance payments
“Holding” fees
“Buyer protection” or escrow services
Paying on collection is usually the safest approach.
5. Trust your instincts
If something feels off—the tone, the story, the urgency—it probably is.
There’s always another genuine seller.
There’s always another good deal.
If you’re ever unsure, stop the transaction and report the message.
We’re here to help you buy with clarity and confidence.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.