If the vehicle overview in your ad shows the wrong trim, transmission, engine or performance details, we understand how frustrating that can be — especially when you want your car presented accurately and professionally.
Here’s why it happens and how we can fix it quickly.
Why Does DoneDeal Auto-Populate Vehicle Details?
To make creating your ad faster and more accurate, DoneDeal automatically fills in key vehicle information such as:
Make and model
Trim
Engine and performance details
Transmission
Body type
This helps:
Save you time when placing your ad
Ensure consistency across listings
Give buyers clear, reliable information
Why Might the Details Be Incorrect?
Occasionally, our system may match your registration or model code to a similar version of your vehicle.
When this happens, you might see:
An incorrect trim
The wrong engine specification
Inaccurate performance details
While this is uncommon, it can occur — and we’re happy to correct it.
Can You Edit the Details Yourself?
Some vehicle fields can be edited directly within your account specifically when using our website, not our apps.
Navigate to My Ads on your desktop or laptop, click Manage, then Edit on the advert you'd like to update.
The following data fields can be edited:
Transmission
Body Type
Colour
Seats
Doors
Mileage
NCT
The following data fields can't be edited but can be hidden:
Trim
Trim Level
Engine Power
Acceleration
Other vehicle data fields are locked to maintain listing accuracy and consistency across the platform.
If the incorrect information appears in a locked field, our team can update it for you.
How to Get It Fixed
Simply contact our Support Team through the Help Centre.
Please include:
A link to your ad
The incorrect details
The correct trim or specifications
Providing this information helps us resolve the issue quickly and ensure your listing reflects your vehicle accurately.
Will This Affect Your Ad’s Performance?
No.
Once corrected, your listing will display the accurate trim, features and performance details. This ensures buyers have full confidence in what they’re viewing — and helps your car stand out for the right reasons.
If something doesn’t look right, let us know. We’re here to help make sure your vehicle is shown exactly as it should be.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.