✨AI Summary of this Article:DoneDeal auto-populates vehicle details like make, model, trim, engine, transmission, and body type to simplify selling. Occasionally, incorrect details may appear due to system mismatches. Some fields can be edited by users, but locked fields require contacting DoneDeal support with your ad link and correct info for correction. Fixes ensure accurate listings, maintaining buyer confidence without affecting site performance. For help, contact DoneDeal Customer Support.
If the vehicle overview in your ad shows the wrong trim, transmission, performance details or something else, we understand how frustrating that can be — especially when you want your car shown accurately and at its best.
Here’s what’s happening and how to get it sorted quickly.
Why does DoneDeal auto-populate vehicle details?
To make selling simpler, DoneDeal auto-fills key information such as:
Make & model
Trim
Engine & performance details
Transmission
Body type
This helps buyers get a clear, trustworthy picture of your car and saves you time when creating your ad.
Why might the details be wrong?
Every so often, the system may match your registration or model code to a similar — but not identical — version of your car. When that happens, you might see an incorrect trim, engine spec, or performance level appear. It doesn’t happen often, but when it does, we want to fix it fast.
Can I edit the auto-populated details myself?
Some fields can be edited directly by you, but others are locked to protect listing accuracy across the platform.
If the incorrect information is in a locked field — or if anything looks off — our team can correct it for you.
How do I get the details fixed?
Just contact our support team, and we’ll update the information for you.
Submit a request via our Help Centre
Please include:
A link to your ad
The details that are wrong
The correct trim or specs
This helps us make the fix quickly and get your ad back to looking its best.
Will this affect how my car performs on the site?
No. Once the correct details are added, your listing will reflect the right trim, features and performance — giving buyers full confidence in what they’re viewing.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.