If you are attempting to log in and receive an error message stating "Error 042" or "Incorrect device time. Please check your settings and try logging in again." it indicates a synchronisation issue with your device's internal clock.
Security protocols require your device's time and date to match the server's time to establish a secure connection. If your clock is out of sync, the login attempt will fail to protect your account security.
How to Fix This Issue
To resolve this, we would recommend to enable the setting that updates your date and time automatically based on your network.
Please follow the steps below for your specific device.
For Android Users
The location of this setting varies slightly depending on the manufacturer, but it is generally found in the System settings.
Open your device Settings.
Navigate to System (or General Management).
Select Date & time.
Ensure Set time automatically (or Automatic date and time) is toggled ON.
Common Paths:
Standard Android: Settings > System > Date & time
Samsung: Settings > General management > Date and time
For iOS (iPhone/iPad) Users
Open your device Settings.
Tap on General.
Select Date & Time.
Ensure the switch next to Set Automatically is toggled ON (it should be green).
Next Steps
Once you have verified that the date and time settings are set to automatic on your device:
Close the app completely (remove it from your recent apps list).
Re-open the app.
Attempt to log in again.
The 042 error should now be resolved.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.