If your DoneDeal account has been temporarily restricted, it’s usually because we’ve detected something that doesn’t look quite right from a security point of view.
In many cases, this can happen if your email address or login details have been exposed elsewhere online. When that happens, other accounts linked to the same email—like your DoneDeal account—can become vulnerable to unauthorised access.
We take that risk seriously. Protecting your account, your details, and your experience on DoneDeal is a priority. So when something looks off, we step in early and restrict access as a precaution.
It’s not about blocking you—it’s about keeping you safe.
What does “account restricted” mean?
A restricted account simply means you won’t be able to log in or use your DoneDeal account for the moment.
This temporary step helps prevent any potential misuse while things are being secured behind the scenes. It’s part of how we keep the platform safe for everyone.
How do I get my account back?
Getting back up and running is usually straightforward.
In most cases, all you need to do is reset your DoneDeal password. Once that’s done, your account will automatically be reactivated.
Make sure to choose a strong, unique password you haven’t used elsewhere. It’s a small step that makes a big difference.
What else should I do to stay safe?
If your account was restricted due to a suspected breach, it’s worth taking a couple of extra precautions:
- Update your email password as soon as possible
- Use a strong, unique password that’s not reused across other sites
- Consider enabling two-factor authentication (2FA) on your email account for added protection
These steps help close the door on anyone who shouldn’t have access—and give you peace of mind going forward.
Why does DoneDeal take this approach?
With millions of people using DoneDeal, trust isn’t optional—it’s built into everything we do.
We use a mix of smart technology and real human review to spot unusual activity and act quickly. Sometimes that means stepping in early to protect your account before any harm is done.
It’s all part of creating a safer, more reliable place to buy and sell.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.