At DoneDeal, user safety is our top priority.
We use advanced systems to automatically detect and block suspicious or high-risk activity to protect our community.
Why a Message May Be Suspended
Our technical algorithms monitor for signs of fraudulent or unsafe behaviour.
If a user you’re chatting with is identified as high-risk, their account will be suspended — and any ongoing conversations they’ve started will automatically be blocked.
This helps protect genuine buyers and sellers from scams and unsafe interactions.
Common Warning Signs
Messages from these accounts often:
Show unusually strong interest in your item right away Ask to move the conversation off DoneDeal (e.g. to WhatsApp, email, or text) Request bank details, payment links, or personal information
If you notice messages like these, do not share any personal or payment details.
What Happens Next
When a conversation is suspended:
You’ll no longer be able to reply or contact that user. The chat will remain in your Message Centre for reference, but you can’t interact with it. Our Trust & Safety team reviews the flagged activity and takes further action if necessary.
This system helps keep your DoneDeal experience secure and scam-free.
Tip for Staying Safe
Always keep communication within the DoneDeal Message Centre. Never share your bank details, passwords, or verification codes. If something feels off, report the ad or user immediately using the “Report” option.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.