Alongside our Trust & Safety team, DoneDeal uses advanced automated systems to detect, prevent and limit fraud at scale.
These systems work constantly in the background—often stopping scams before users ever see them.
Automated fraud detection
We use technology to monitor behaviour across the platform and flag:
Newly created accounts showing high-risk patterns
Adverts that match known scam behaviours
Unusual activity across messages or listings
Accounts and adverts identified as suspicious can be restricted or removed quickly.
Ad and content screening
Automated checks help us:
Identify misleading or non-genuine adverts
Detect repeated scam formats
Prevent disallowed content from going live
This reduces the visibility of harmful listings and keeps the marketplace accurate.
Message and phishing detection
Our systems monitor messaging patterns to identify:
Phishing attempts
Impersonation messages
Requests designed to move users off-platform
This helps us stop harmful messages and block accounts showing scam behaviour.
Account security protections
We use automated protections to reduce misuse, including:
Account and phone number limits
Monitoring for suspicious logins
Systems designed to prevent compromised accounts being reused
These measures make it harder for scammers to operate at scale.
Constant monitoring, 24/7
Automated systems work continuously—day and night—helping us:
Respond quickly to new threats
Reduce exposure to scams
Support our Trust & Safety team with accurate signals
They’re designed to adapt as scam tactics change.
Technology plus people
Automation helps us act fast and at scale.
Human review ensures decisions are thoughtful, fair and context-aware.
Together, they form a layered approach to safety—built to protect genuine users and remove bad actors.
Our commitment
We’re continually investing in both people and technology to keep DoneDeal safe.
Because buying and selling should feel straightforward—and with the right protections in place, it can.
Contact Us
If you have any further questions or would like to chat, please reach out to our Customer Support team.